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REFUND POLICY

A legal disclaimer

Return Policy for 3-Toned LED Portable Mirror with Mobile Charging Function

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Thank you for choosing our 3-Toned LED Portable Mirror with Mobile Charging Function. We are committed to providing high-quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our return policy below.

1. Return Window

You may return the product within 14 days from the date of receiving the item. After this period, we are unfortunately unable to accept returns or offer refunds.

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2. Condition for Returns

The product must be returned in its original condition, including packaging, accessories, and any included documentation. The item should not have been damaged or tampered with in any way.

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3. Valid Return Reasons

We only accept returns for defective products. These include instances where the product does not work as expected, such as:

  • Non-functioning LED lights (i.e., no lighting when powered on).

  • Charging malfunction (i.e., inability to charge devices or the mirror itself).

  • Any other malfunction directly linked to the product's core functions.

We are unable to accept returns due to reasons such as dissatisfaction with the appearance or minor cosmetic issues that do not affect functionality.

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4. Proof of Fault

To facilitate a smooth return process, please provide reasonable evidence of a malfunction. This could include:

  • A short video or series of photos clearly demonstrating the issue.

  • A description of the malfunction that occurs when attempting to use the product.

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5. How to Return

To initiate a return:

  1. Contact us within 14 days of receiving your product at [customer service email].

  2. Provide your order number and a brief explanation of the issue.

  3. Submit the required proof of fault (e.g., photos or video).

  4. Once approved, we will provide instructions on how to return the item.

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6. Refund Process

After we receive and inspect the returned product, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

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7. Shipping Costs

  • Return shipping is the responsibility of the customer, unless the item is deemed faulty.

  • If the product is confirmed to be defective, we will cover the return shipping costs.

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